Training and development

MGt is committed to developing training courses and material for induction and remedial exercises and also for long-term development.

Since its inception, MGt has invested deeply in the development of its people. As a result of our comprehensive training through the MGt Academy, our empowered operations teams have the experience and knowledge to proactively support your business. Our training is complete and cross functional, serving the agent and management communities alike The online training environment MAPLE supports the training team in providing development of our people in systems, client specific knowledge and core skills.

One of the most important investments which any organisation can make is in its employees. The gap between the world-class and the average performers in the contact centre sector is growing as the best continue to improve and the average become bogged down though tired and inflexible processes. This is particularly true in the outsource sector where a small number of centres are seeing substantial growth, having moved training to become a core focus.

MGt is committed to developing training courses and material not only for induction and remedial exercises but also for long-term development to allow employees to exceed their abilities and seek promotion. Ongoing training and development is the key to making employees feel valued, confident and assured that they have a meaningful career ahead of them.

MGt sees training as more than a tool to ensure employees can do the job well. We see training as a mechanism for developing individuals who will add real value to the business in a variety of ways. We aim to:

• Improve communications skills
• Bring out hidden talent
• Ensure consistent quality
• Provide better focus on the needs of the customer
• Clarify the concept of marketing as a business process
• Encourage greater commitment to the job, resulting in enhanced pro-activeness
• Enhance mutual trust, leading to a better team performance.

MGt’s commitment to quality in its client relationships is clear through our investment in training, both in terms of time and money, and the use of leading-edge technologies for operational excellence. These indicate our long-term approach to business growth as well as our commitment to offer our staff the opportunity for genuine personal development.