We have refined solutions that drive customer acquisition rates via multiple channels. We have optimised customer support to deliver real cost savings for our clients creating a seamless service across the entire customer lifecycle : sales, support, development, revenue assurance and fulfilment. MGt's services blend together advanced technologies, modern techniques and our high quality staff to provide a world class offering. Our managed service platform Profile sits at the heart of our next generation contact centres, driving our ability to support our forward-thinking customer service strategies like sales through service and customer self service. MGt is a trusted, UK based, and independent provider of outstanding customer management outsourced services. Our talented empowered agents delight their customers and drive engagement through relevant and consistent contact. Our client’s demand a flexible and scalable operating environment, capable of meeting dynamic shifts in volume.
Why MGt outsourced services?
Proven track record and specialist knowledge of digital broadcast, new media and communications markets
- Fully integrated and automated CRM system, optimised for the digital broadcast and new media markets
- Supported launch of over 60 independent TV channels on DTH, DTT and cable platforms
- Comprehensive range of customer management services and technology solutions
- Integrated and automated viewer services for large volume operations
- Ability to deliver complex projects within specified timescales
- Strong focus on quality and the customer experience
- Future-proof technologies and services
- Partnership approach
Key benefits
MGt’s outbound services deliver superior quality customer care across the full customer lifecycle spectrum – from acquisition, servicing and sales development through to customer retention.
- Drive revenues and ARPU
- Increase customer care and reduce churn and hibernation
- Leading edge technology including MGt’s CRM system Profile
- Experience in broadcast, new media and communications sectors
- Proven ability to scale to large volumes and high demand
- Cost-effective solutions that drive sales through multiple channels
- Complete end-to-end customer support services
- Quality and excellence through people and performance
- Reduced customer support costs and increase of customer satisfaction
- Targeted outbound campaigns for profitable customer acquisition and retention
In the increasingly sophisticated digital media world, customers are hard to win, and even harder to keep.
MGt offer services that will enable you to acquire new customers, service existing customers and develop your business objectives to increase satisfaction, drive revenue and reduce churn and hibernation.
Our aims and objectives
MGt aim to achieve excellence in three main areas:
- Sector expertise - to demonstrate our knowledge and understanding of the broadcast, new media and communications markets to our clients and prospects.
- Superior customer service - to offer our clients the highest standards of customer service and achieve complete client satisfaction as well as deliver excellent customer service to their customers
- Innovative technology - to use leading edge technology to achieve operational efficiency and offer cost effective solutions to our clients
MGt focus on four key areas to achieve growth:
- Grow our client base – by offering new services to increase their revenues
- Gain new clients – by securing new business in the UK and internationally
- Sign partnerships – through relationships with companies to build out new services and geographical markets
- Take advantage of developments in the marketplace – by selling into new areas such as IPTV, Mobile, Quad play and Financial Services
