Customer Acquisition
Sales Order Processing
IVR
Document Design, Print & Mail
Customer Retention
Subscription Management
iSub/iReg
Online Order Fulfilment
Sales Development
Credit Control
ASR
Order, Pick, Pack & Despatch
Technical Support
Billing and Collections
SMS
Smartcard Management
Outbound Marketing
Reporting
Email
Retailer Support
Customer Profiling
 
Webchat
 
Loyalty Programmes
 
Online Self-Service
 
 
 
 

We deliver a complete managed service to our clients providing expertise in customer lifecycle management, billing, back-office services, logistics and business process outsourcing. Through our partnership approach, we will identify improvements or extend the services provided to ensure that the customer experience is of the highest quality and optimises operational efficiency, and continues to build the client brand. Our clients are focused in the digital broadcast and new media, communications, financial services, public sector and not-for-profit markets.

 
 
Building loyal and profitable viewer relationships
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Autumn 2007
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