MGt has vast experience in providing a wide range of technical support services, in particular for IT hardware and software issues as well as for set top boxes and PVRs. These services are critical to providing a superior and cost effective customer experience and covers such areas as:

customer enquiries and escalation
tier 1 technical support,
knowledge-base web support
set top box management
smartcard activation
fulfilment and warehousing
retailer support
online order processing
service automation.