MGt has developed a portfolio of automated services in order to enhance the quality of the customer experience as well as optimise the efficiency of the overall operation and maximise revenue streams. Interfacing directly with our CRM system, Profile™, these services are fully scalable to fit all business requirements and provide a cost effective customer service.

Interactive Voice Response (IVR) We have installed the Cisco IP IVR solution, providing a self-service environment to customers. Read more		iSub/iReg We provide interactive TV subscription and registration services as well as pay-per-view services via the remote control and set top box. Read more
Advanced Speech Recognition Through the use of automated call handling, we will minimise your operation’s exposure to agent-handled calls. Read more		SMS Our SMS service is fully integrated with our back-end systems offering an alternative method for transactional payments. Read more
Email We have incorporated automated email responses to our service portfolio. Read more		Web Chat Our instant web messaging service provides an additional communication channel for customers. Read more
Online Self-Service MGt’s experience in delivering technology solutions has enabled us to design, build and manage online customer support. Read more