MGt provides an efficient and robust "best-of-breed" ASR service. Through the use of automated call handling, we will minimise your operation's exposure to agent-handled calls, thereby significantly reducing costs. The ASR service is integrated with our internal databases as well as credit card and direct debit validation and authorisation systems. As with our IVR system, the ASR service is configured to transfer calls to a live agent if the customer wishes to speak directly to a customer sales representative.